Support
Need help, found a bug, or have an idea? Email support@none.nanohop.com — we read every message.
The free trial
The yearly plan starts with 7 days free. You won't be charged if you cancel at least 24 hours before the trial ends; after that it renews at the yearly price. To check when your trial ends, open the iPhone Settings app → your name → Subscriptions → Learn Piano.
Family Sharing
Both the Yearly plan and the Lifetime purchase can be shared with up to five family members through Family Sharing. They'll get Pro automatically on their own iPhones, with their own progress.
Playing on a real piano
Turn on Play on a real piano in the app's settings (gear icon), or tap Play on a real piano under the music. A short sound check gets you started. Set your iPhone on the music stand, facing you, and play at your normal volume. Any octave counts, so play wherever the note feels comfortable.
It misses notes, or hears notes I didn't play
In the app's settings under Play on a real piano, choose Catch soft notes if gentle playing isn't heard, or Ignore noise if talking, a TV or other sounds are counted. If other sounds are taken for wrong notes, you can also turn off Mark wrong notes: it then simply waits for the right key. Tap the ? there for more.
Switched to a different piano?
Learn Piano learns your piano's tuning as you play. If you move to another piano, tap Reset next to the tuning in settings, and it relearns within a few notes.
The app can't hear anything
Make sure Learn Piano is allowed to use the microphone: open the iPhone Settings app → Privacy & Security → Microphone. Listening pauses during calls and resumes on its own afterwards.
No sound?
Learn Piano follows your iPhone's Silent Mode. Turn Silent Mode off with the switch or Action button on the side of your iPhone (or in Control Center), and turn up the volume.
Restore a purchase
Open Learn Piano, tap the gear icon, then Restore purchases. Make sure you're signed in with the same Apple ID you bought with.
Cancel a subscription
Open the iPhone Settings app → your name → Subscriptions → Learn Piano. Cancelling keeps Pro until the end of the period you've paid for.
Moving to a new phone
Your progress syncs through iCloud automatically when you're signed in with the same Apple ID. No account is needed.
Daily reminder
Turn it on or change its time in the app's settings (gear icon). If reminders don't arrive, check that notifications are allowed for Learn Piano in the iPhone Settings app.
Refunds
Purchases are handled by Apple. You can request a refund at reportaproblem.apple.com.