Privacy Policy

Your privacy is important to us. At NanoHop, we have the following principles when dealing with user data:

• We only collect and store required information for our software and services
• We do not sell your information to third parties
• We can help you manage your information

Below is our Privacy Policy, which incorporates and clarifies these principles.

Who We Are and What This Policy Covers

NanoHop is a software and services company that makes a variety of custom software solutions. This Privacy Policy specifically applies to information that we collect and store when you use our website and apps designed for Atlassian products. Throughout this Privacy Policy we’ll refer to our websites, Atlassian Marketplace Apps and services collectively as "Services." Please note that this Privacy Policy does not apply to any of our products or services that have a separate privacy policy. Below we explain how we collect, use, and share information about you, along with the choices that you have with respect to that information.

Information We Collect

We only collect information about you if we have a reason to do so–for example, to provide our Services, to communicate with you, or to make our Services better. Here is the information we collect for users of our Atlassian Marketplace Apps:

Information

• Installed by User Email Addresses: We can uniquely identify the user who installed our app via their email address. We're provided this information by Atlassian. We won't make contact with that email address unless there is a problem.
• User Account IDs: We can uniquely identify users who use our apps via their Atlassian user account ID. We use this account ID so that we do not have to actually use any personally identifiable information in order to provide our app functionality.
• Analytics Information: We make use of browser identifying analytics services which help us track who is visiting our website and Service information pages.
• Other Email Addresses: If you voluntarily give us your email address for marketing purposes, then we keep a list of those email addresses separately from the "Installed by User Email Addresses" above.

How and Why We Use Information

Purposes for Using Information

We use information about you as mentioned above and for the purposes listed below:

• To provide our Services – for example: to set up and maintain your account, or provide personalized information within the Service itself.
• To further develop and improve our Services – for example by adding new features that we think our users will enjoy or will help them use Atlassian products more effectively.
• To monitor and analyze trends and better understand how users interact with our Services, which helps us improve our Services and make them easier to use;
• To measure, gauge, and improve the effectiveness of our advertising, and better understand user retention and attrition--for example, we may analyze how many individuals purchased a paid plan after receiving a marketing message or the features used by those who continue to use our Services after a certain length of time;
• To communicate with you, for example through an email, about offers and promotions offered by NanoHop and others we think will be of interest to you, solicit your feedback, or keep you up to date on NanoHop and our products (which you can unsubscribe from at any time); and
• To personalize your experience using our Services, provide content recommendations, target our marketing messages to groups of users (for example, those who have a particular plan with us or have been our user for a certain length of time), and serve relevant advertisements.

Legal Bases for Collecting and Using Information

A note here for those in the European Union about our legal grounds for processing information about you under EU data protection laws, which is that our use of your information is based on the grounds that: (1) The use is necessary in order to fulfill our commitments to you under the applicable terms of service or other agreements with you or is necessary to administer your account--for example, in order to enable access to our website on your device or charge you for a paid plan; or (2) The use is necessary for compliance with a legal obligation; or (3) The use is necessary in order to protect your vital interests or those of another person; or (4) We have a legitimate interest in using your information -- for example, to provide and update our Services; to improve our Services so that we can offer you an even better user experience; to safeguard our Services; to communicate with you; to measure, gauge, and improve the effectiveness of our advertising; to understand our user retention and attrition; to monitor and prevent any problems with our Services; and to personalize your experience; or (5) You have given us your consent--for example before we place certain cookies on your device and access and analyze them later on.

Sharing Information

How We Share Information

We do not sell our users’ private personal information.

Information Shared Publicly

We do not make our users' private personal information publicly available.

How Long We Keep Information

We generally discard information about you when we no longer need the information for the purposes for which we collect and use it--which are described in the section above on How and Why We Use Information--and we are not legally required to continue to keep it. For example, we keep the web server logs that record information about a visitor to one of NanoHop's websites, such as the visitor’s IP address, browser type, and operating system. We retain the logs for this period of time in order to, among other things, analyze traffic to NanoHop's websites and investigate issues if something goes wrong on one of our websites.

Security

While no online service is 100% secure, we work very hard to protect information about you against unauthorized access, use, alteration, or destruction, and take reasonable measures to do so, such as monitoring our Services for potential vulnerabilities and attacks.

Your Rights

If you are located in certain countries, including those that fall under the scope of the European General Data Protection Regulation (AKA the "GDPR"), data protection laws give you rights with respect to your personal data, subject to any exemptions provided by the law, including the rights to:

• Request access to your personal data;
• Request correction or deletion of your personal data;
• Object to our use and processing of your personal data;
• Request that we limit our use and processing of your personal data; and
• Request portability of your personal data.

You can usually access, correct, or delete your personal data using your account settings and tools that we offer, but if you aren't able to do that, or you would like to contact us about one of the other rights, scroll down to How to Reach Us to find out how to reach us. EU individuals also have the right to make a complaint to a government supervisory authority.

How to Reach Us

If you have a question about this Privacy Policy, or you would like to contact us about any of the rights mentioned in the Your Rights section above, please contact us

Privacy Policy Changes

Although most changes are likely to be minor, NanoHop may change its Privacy Policy from time to time. We encourages visitors to check this page for any changes to its Privacy Policy. If we make changes, we will notify you by revising the change log below, and, in some cases, we may provide additional notice. Your further use of the Services after a change to our Privacy Policy will be subject to the updated policy.